Frequently Asked Questions
You can open an account online in just a few minutes by clicking "Open Account" and completing the registration form. You'll need a valid government-issued ID, Social Security number, and an initial deposit of at least $25.
Absolutely. Your deposits are federally insured by the National Credit Union Administration (NCUA) up to $250,000 per depositor. We also employ bank-grade 256-bit SSL encryption and multi-factor authentication.
We offer competitive rates: Savings accounts earn up to 4.25% APY, Money Market accounts up to 4.75% APY, and 12-month CDs at 5.15% APY. Loan rates start as low as 4.49% APR for auto loans and 5.99% APR for personal loans.
Log in to your account and navigate to the Transfers section. You can make internal transfers between your own accounts instantly, or initiate domestic wire transfers to external accounts. International wire transfers are also available.
You can apply for any loan type through your online banking dashboard. Navigate to Loans > Apply and fill out the application. Most applications are reviewed within 1-3 business days. You'll receive notifications about your application status.
No! Our checking and savings accounts have zero monthly maintenance fees. We believe in transparent pricing with no hidden charges. Wire transfers carry a standard $25 processing fee.
You can reach us by phone at +1 (800) 555-TUCU (Mon-Fri 8AM-6PM, Sat 9AM-1PM EST), email at support@trustunitcu.com, or through the contact form on our website. For existing members, you can also use the secure messaging feature in your online banking portal.
Didn't find your answer?
Contact Support